Kernel Panic Help!

Question

Level 1

4 points

Kernel Panic Help!

Hi All,

I've been getting kernel panics on and off for the past month. My computer crashed last night, and then I got the prohibitory symbol popping up when it attempted to restart. This has happened in the past. I held down the power button to restart and then the mac works just fine. I have a copy of the panic report below. Can anyone help me interpret this thing? Please and thanks! This would really help me narrow this one down. I've already run Disk Utility and all that stuff, so I don't think it's a hardware issue. I'm going to post the panic report in a few parts.

Anonymous UUID: 2E0E0E16-5F50-68EB-7091-14C3C3FD2D3B

Tue May 28 00:45:00 2019

*** Panic Report ***

panic(cpu 0 caller 0xffffff802bbe3a05): "pmap_pvh_unlink no pvh"@/Library/Caches/com.apple.xbs/Sources/xnu/xnu-3789.73.49/osfmk/i386/pmap_internal.h:531

Backtrace (CPU 0), Frame : Return Address

0xffffff80c547baf0 : 0xffffff802bae837c

0xffffff80c547bb70 : 0xffffff802bbe3a05

0xffffff80c547bc90 : 0xffffff802bbe477a

0xffffff80c547bd00 : 0xffffff802bb70de8

0xffffff80c547be40 : 0xffffff802bb706ec

0xffffff80c547be70 : 0xffffff802bb1179e

0xffffff80c547beb0 : 0xffffff802bf6a560

0xffffff80c547bf20 : 0xffffff802bf6a2f3

0xffffff80c547bf40 : 0xffffff802bf6a2be

0xffffff80c547bf50 : 0xffffff802c0248c5

0xffffff80c547bfb0 : 0xffffff802ba99ba6

BSD process name corresponding to current thread: Google Chrome He

Mac OS version:

16G2016

Kernel version:

Darwin Kernel Version 16.7.0: Wed Apr 24 20:50:53 PDT 2019; root:xnu-3789.73.49~1/RELEASE_X86_64

Kernel UUID: DF0E986A-A4AD-34E7-B823-7D8EFCD589FB

Kernel slide: 0x000000002b800000

Kernel text base: 0xffffff802ba00000

__HIB text base: 0xffffff802b900000

System model name: MacBookPro9,2 (Mac-6F01561E16C75D06)

MacBook Pro 13", macOS 10.12

Posted on May 28, 2019 9:18 AM

Reply

Answer 1

bhenri

Level 4

1,354 points

May 28, 2019 10:35 AM in response to Wanderba

Check that all updates are installed and maybe still run diagnostics

If your Mac spontaneously restarts or displays a message that it restarted or shut down because of a problem - Apple Support

How to use Apple Diagnostics on your Mac - Apple Support

You might want to try reinstall macOS if software is up to date

About the screens your Mac displays as it starts up - Apple Support

Reply

Answer 2

Eric Root

Level 10

685,269 points

May 30, 2019 10:33 AM in response to Wanderba

Apple RAM could be bad. I suggest you run the Remember test Bob posted.

Reply

Answer 3

Eric Root

Level 10

685,269 points

May 31, 2019 9:55 AM in response to Wanderba

If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor. Please use copy and paste as screen shots can be hard to read. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown. If the log won’t post, try posting it in Pastebin and provide a link in a reply Pastebin

Etrecheck – System Information

Reply

Answer 4

BobHarris

Level 9

56,969 points

May 30, 2019 8:18 PM in response to Wanderba

While any RAM can fail, Apple's RAM is rarely fails. Generally when we see a RAM failure it is 3rd party RAM.

Reply

Answer 5

Wanderba Author

Level 1

4 points

May 28, 2019 9:19 AM in response to Wanderba

System uptime in nanoseconds: 22948176063318

last loaded kext at 13232348885853: com.apple.driver.AppleXsanScheme 3 (addr 0xffffff7faec72000, size 32768)

last unloaded kext at 13614646862564: com.apple.driver.AppleXsanScheme 3 (addr 0xffffff7faec72000, size 32768)

loaded kexts:

com.apple.driver.AudioAUUC 1.70

com.apple.driver.X86PlatformShim 1.0.0

com.apple.driver.AGPM 110.23.17

com.apple.filesystems.autofs 3.0

com.apple.driver.AppleMikeyHIDDriver 131

com.apple.driver.AppleMikeyDriver 279.48

com.apple.driver.AppleHDA 279.48

com.apple.driver.AppleGraphicsDevicePolicy 3.14.51

com.apple.driver.AppleUpstreamUserClient 3.6.4

com.apple.driver.pmtelemetry 1

com.apple.iokit.IOUserEthernet 1.0.1

com.apple.driver.AppleBacklight 170.9.20

com.apple.iokit.IOBluetoothSerialManager 5.0.5f4

com.apple.Dont_Steal_Mac_OS_X 7.0.0

com.apple.driver.AppleThunderboltIP 3.0.8

com.apple.driver.AppleMCCSControl 1.3.4

com.apple.driver.AppleOSXWatchdog 1

com.apple.driver.AppleSMCPDRC 1.0.0

com.apple.driver.AppleSMCLMU 208

com.apple.driver.AppleLPC 3.1

com.apple.driver.AppleHV 1

com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0

com.apple.driver.AppleIntelHD4000Graphics 10.2.5

com.apple.driver.AppleIntelFramebufferCapri 10.2.5

com.apple.driver.SMCMotionSensor 3.0.4d1

com.apple.driver.AppleUSBTCButtons 252

com.apple.driver.AppleUSBTCKeyboard 252

com.apple.driver.AppleIRController 341.2

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0

com.apple.BootCache 40

com.apple.filesystems.hfs.kext 366.70.3

com.apple.iokit.SCSITaskUserClient 394.50.1

com.apple.iokit.IOAHCIBlockStorage 295.20.1

com.apple.driver.AppleFWOHCI 5.5.5

com.apple.driver.AirPort.Brcm4360 1152.2.1a2

com.apple.driver.AppleSDXC 1.7.6

com.apple.driver.AppleAHCIPort 326.60.1

com.apple.iokit.AppleBCM5701Ethernet 10.2.10

com.apple.driver.AppleSmartBatteryManager 161.0.0

com.apple.driver.AppleRTC 2.0

com.apple.driver.AppleACPIButtons 5.0

com.apple.driver.AppleHPET 1.8

com.apple.driver.AppleSMBIOS 2.1

com.apple.driver.AppleACPIEC 5.0

com.apple.driver.AppleAPIC 1.7

com.apple.driver.AppleIntelCPUPowerManagementClient 219.0.0

com.apple.nke.applicationfirewall 174

com.apple.security.quarantine 3

com.apple.security.TMSafetyNet 8

com.apple.driver.AppleIntelCPUPowerManagement 219.0.0

com.apple.kext.triggers 1.0

com.apple.driver.DspFuncLib 279.48

com.apple.kext.OSvKernDSPLib 525

com.apple.iokit.IOSerialFamily 11

com.apple.driver.AppleSMBusController 1.0.18d1

com.apple.driver.AppleBacklightExpert 1.1.0

com.apple.driver.AppleGraphicsControl 3.14.51

com.apple.iokit.IOFireWireIP 2.2.7

com.apple.driver.AppleSSE 1.0

Reply

Answer 6

Wanderba Author

Level 1

4 points

May 28, 2019 9:20 AM in response to Wanderba

com.apple.driver.AppleHDAController 279.48

com.apple.iokit.IOHDAFamily 279.48

com.apple.iokit.IOAudioFamily 205.15

com.apple.vecLib.kext 1.2.0

com.apple.driver.X86PlatformPlugin 1.0.0

com.apple.driver.AppleSMBusPCI 1.0.14d1

com.apple.driver.IOPlatformPluginFamily 6.0.0d8

com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0

com.apple.iokit.IOSurface 159.13

com.apple.iokit.IONDRVSupport 516.1

com.apple.iokit.IOAcceleratorFamily2 311.16.4

com.apple.AppleGraphicsDeviceControl 3.14.51

com.apple.iokit.IOGraphicsFamily 515.4

com.apple.driver.AppleSMC 3.1.9

com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 5.0.5f4

com.apple.iokit.IOBluetoothHostControllerUSBTransport 5.0.5f4

com.apple.iokit.IOBluetoothHostControllerTransport 5.0.5f4

com.apple.iokit.IOBluetoothFamily 5.0.5f4

com.apple.driver.AppleUSBMultitouch 258

com.apple.driver.usb.IOUSBHostHIDDevice 1.1

com.apple.driver.usb.networking 5.0.0

com.apple.driver.usb.AppleUSBHostCompositeDevice 1.1

com.apple.driver.usb.AppleUSBHub 1.1

com.apple.driver.CoreStorage 540.30.1

com.apple.filesystems.hfs.encodings.kext 1

com.apple.iokit.IOSCSIMultimediaCommandsDevice 394.50.1

com.apple.iokit.IOBDStorageFamily 1.8

com.apple.iokit.IODVDStorageFamily 1.8

com.apple.iokit.IOCDStorageFamily 1.8

com.apple.driver.AppleThunderboltDPInAdapter 5.0.2

com.apple.driver.AppleThunderboltDPAdapterFamily 5.0.2

com.apple.driver.AppleThunderboltPCIDownAdapter 2.1.3

com.apple.iokit.IOAHCISerialATAPI 266.50.1

com.apple.iokit.IOSCSIArchitectureModelFamily 394.50.1

com.apple.driver.AppleThunderboltNHI 4.5.4

com.apple.iokit.IOThunderboltFamily 6.5.7

com.apple.driver.usb.AppleUSBHostPacketFilter 1.0

com.apple.iokit.IOFireWireFamily 4.6.6

com.apple.iokit.IOUSBFamily 900.4.1

com.apple.iokit.IO80211Family 1200.12.2

com.apple.driver.corecapture 1.0.4

com.apple.iokit.IOAHCIFamily 288

com.apple.iokit.IOEthernetAVBController 1.0.3b4

com.apple.driver.mDNSOffloadUserClient 1.0.1b8

com.apple.iokit.IONetworkingFamily 3.2

com.apple.driver.usb.AppleUSBEHCIPCI 1.1

com.apple.driver.usb.AppleUSBEHCI 1.1

com.apple.driver.usb.AppleUSBXHCIPCI 1.1

com.apple.driver.usb.AppleUSBXHCI 1.1

com.apple.driver.AppleUSBHostMergeProperties 1.1

com.apple.driver.AppleEFINVRAM 2.1

com.apple.driver.AppleEFIRuntime 2.1

com.apple.iokit.IOHIDFamily 2.0.0

com.apple.iokit.IOSMBusFamily 1.1

com.apple.security.sandbox 300.0

com.apple.kext.AppleMatch 1.0.0d1

com.apple.driver.AppleKeyStore 2

com.apple.driver.AppleMobileFileIntegrity 1.0.5

com.apple.driver.AppleCredentialManager 1.0

com.apple.driver.KernelRelayHost 1

com.apple.iokit.IOUSBHostFamily 1.1

com.apple.driver.AppleBusPowerController 1.0

com.apple.driver.DiskImages 444.50.19

com.apple.iokit.IOStorageFamily 2.1

com.apple.iokit.IOReportFamily 31

com.apple.driver.AppleFDEKeyStore 28.30

com.apple.driver.AppleACPIPlatform 5.0

com.apple.iokit.IOPCIFamily 2.9

com.apple.iokit.IOACPIFamily 1.4

com.apple.kec.Libm 1

com.apple.kec.pthread 1

com.apple.kec.corecrypto 1.0

Reply

Answer 7

Wanderba Author

Level 1

4 points

May 28, 2019 9:23 AM in response to Wanderba

Unable to gather system configuration information.Model: MacBookPro9,2, BootROM 226.0.0.0.0, 2 processors, Intel Core i5, 2.5 GHz, 4 GB, SMC 2.2f44

Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In

Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1600 MHz, 0x02FE, 0x45424A3230554638424455352D474E2D4620

Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1600 MHz, 0x02FE, 0x45424A3230554638424455352D474E2D4620

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xF5), Broadcom BCM43xx 1.0 (7.21.171.134.1a2)

Bluetooth: Version 5.0.5f4, 3 services, 27 devices, 1 incoming serial ports

Network Service: Wi-Fi, AirPort, en1

Serial ATA Device: APPLE HDD HTS545050A7E362, 500.11 GB

Serial ATA Device: HL-DT-ST DVDRW GS41N

USB Device: USB 2.0 Bus

USB Device: Hub

USB Device: FaceTime HD Camera (Built-in)

USB Device: USB 2.0 Bus

USB Device: Hub

USB Device: Apple Internal Keyboard / Trackpad

USB Device: IR Receiver

USB Device: BRCM20702 Hub

USB Device: Bluetooth USB Host Controller

USB Device: USB 3.0 Bus

Thunderbolt Bus: MacBook Pro, Apple Inc., 25.1

Reply

Answer 8

Wanderba Author

Level 1

4 points

May 30, 2019 9:55 AM in response to BobHarris

I don't have 3rd party ram. I plan on doing a clean wipe and reinstall of Mac Os and seeing how it goes. Is it possible that Apple's RAM could be bad?

No, I don't have any external devices plugged in.

Reply

Answer 9

Wanderba Author

Level 1

4 points

May 31, 2019 9:15 AM in response to BobHarris

Finished running the test in safe mode. Everything checks out, no issues apparently. Haven't had a crash so far in safe mode. Guessing a clean install will help. Fingers crossed.

Reply

Answer 10

BobHarris

Level 9

56,969 points

May 29, 2019 1:20 PM in response to Wanderba

If a macOS re-install does not change anything, ...

I might suspect that you are having a hardware issue.

If you have any 3rd party RAM, then consider running Rember overnight

<http://www.kelleycomputing.net/rember/>

.

Quit as many apps and background tasks as you can (such as menu bar items) so more RAM is available for testing. Booting into Safe mode <http://support.apple.com/kb/ht1564> can also free up more RAM for testing, by not loading any 3rd party additions you may have installed.

.

Set Loops: [X] Maximum

and run overnight

Do you have any devices plugged into the Mac ports? If you do, what happens if you unplug everything?

Reply

Kernel Panic Help!

Similar questions