Old Phone transfer difficulty

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Level 1

9 points

Old Phone transfer difficulty

I gave my sister my old Phone (IPhone 5). I cleaned it and received unlock permission from ATT, my current carrier. My sister uses Consumer Cellular as her carrier. When she tried to get a SIM card for the phone from Consumer Cellular, they said that the phone is still associated with my account in iCloud. I checked and the phone is not listed. I had ATT check and they did not find the phone associated with my account. Is there a problem with Consumer Cellular? Is this an Apple problem? She lives a long distance from me, and it is difficult for me to try to figure out what is going on. Any suggestions or opinions? She could use a phone that actually works. Thanks for any information

iPhone 5

Posted on May 30, 2019 9:54 AM

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Answer 1

Top-ranking reply

LACAllen

Level 8

43,584 points

Jun 2, 2019 12:01 PM in response to mustraline

I followed directions to wipe out as much information as possible.

That is not the same as erasing the phone and setting it up to be reactivated.

There was a link to an article above called What to do before you sell, give away, or trade in your iPhone, iPad, or iPod touch - Apple Support ?

You MUST do everything listed in that article.

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Answer 2

May 30, 2019 11:04 AM in response to mustraline

When you say "clean it" do you mean this What to do before you sell, give away, or trade in your iPhone, iPad, or iPod touch - Apple Support ?

And after it was unlocked from AT&T, did you this How to unlock your iPhone for use with a different carrier - Apple Support

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Answer 3

askbarnabas

Level 10

104,220 points

Jun 3, 2019 4:37 AM in response to mustraline

plug it into your iTunes computer using a USB cord and put it into recovery mode and then you can set it up as new - If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled - Apple Support

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Answer 4

askbarnabas

Level 10

104,220 points

Jun 2, 2019 12:28 PM in response to mustraline

Here is a link that will explain it better and more concisely than I can - https://www.pcmag.com/news/300986/cdma-vs-gsm-whats-the-difference

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Answer 5

mustraline Author

Level 1

9 points

May 30, 2019 7:07 PM in response to razmee209

When I said "clean (the iPhone)" I followed directions to wipe out as much information as possible. When I received permission from ATT, the instructions were pretty clear. Since my sister used Consumer Cellular and not ATT, the guidelines said that all that is needed is to replace the SIM card with the SIM card from the new carrier. My sister took the SIM card that was in the iPhone 5 and destroyed it. When she had the new SIM card installed, the agent said that the phone is still associated with my account. However, ATT reviewed my account and found that the old phone was not associated with my account. I am stumped. I do appreciate your interest in my situation.

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Answer 6

mustraline Author

Level 1

9 points

Jun 2, 2019 11:28 AM in response to askbarnabas

Thanks for the info. But could you explain what CDMA and GSM mean? We have given up on the iPhone, as it requires a 6 digit code, for a phone from the 4 digit era. None of our pass codes worked, even our current 6 digit codes.

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