You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

behua Author

Level 1

4 points

iPod Touch 6th Generation

Hi,

My daughter's 2-year old iPod Touch has stopped working. It is stuck on the white screen with the black apple in the centre, and it does not change regardless of whether it is plugged in or not.

Any ideas?

Thanks

Posted on May 31, 2019 7:55 AM

Top-ranking reply

Phil0124

Community+ 2024

Level 10

206,213 points

Posted on May 31, 2019 8:03 AM

Try: If your iPhone, iPad, or iPod touch won't turn on or is frozen - Apple Support

Otherwise you may need to take into an Apple Store for diagnostic and repair.

View in context

iPod Touch 6th Generation

Similar questions