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Unable to access ipad mini passcode and apple id

My kid's using the ipad and she forgot the passcode since she hasnt really been using it lately and the apple id password. How can we fix this am sure this is not stolen coz we used it before :)

iPhone XR, iOS 12

Posted on Jun 1, 2019 8:25 AM

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Question marked as Top-ranking reply

Posted on Jun 1, 2019 8:40 AM

You need to recover the password - this might help: https://support.apple.com/en-us/HT201487


And then restore the iPad: https://support.apple.com/en-us/HT204306


~Lyssa

1 reply

Unable to access ipad mini passcode and apple id

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