Music is deleting

My apple music is randomly deleting all my albums and only keeping the albums that were saved 3 months ago, started to happen out of nowhere and its getting annoying because I added them back and at least 24/hrs later they start to delete out of nowhere. Any solution to this, it happens to all my families phones and my phone and my pc.

Windows, Windows 10

Posted on Jun 1, 2019 11:13 AM

Reply
Question marked as Top-ranking reply

Posted on Jun 1, 2019 5:30 PM

A few things you can try:


If you can't download, play, or access songs

First, check iTunes to see if the song is ineligible for upload. Additionally, if you added the song to your library from the Apple Music catalog, it might no longer be available on Apple Music.


  • Reset Network Settings
  • Close then Launch  Apple Music App
  • Restart Your Device
  • Sign out of Apple ID and sign back in 
  • Turn off and back on "Show Apple Music”


  • Update Apple MusicApp.
  • Update iPhone Software. 



Turn on iCloud Music Library with Apple Music

https://support.apple.com/en-ca/HT204926


Turn iCloud Music Library off, then on again

On your iPhone, iPad, or iPod touch:

    1. Go to Settings > Music, then tap iCloud Music Library to turn it off.
    2. Close Settings.
    3. Go to Settings > Music, then tap iCloud Music Library to turn it on.
    4. Turn on “Show Apple Music” 



Check your Internet connection


Open Safari on your iOS device or Mac, or a web browser on your PC, and go to any website to make sure that you have a strong Wi-Fi or Internet connection.

1 reply
Question marked as Top-ranking reply

Jun 1, 2019 5:30 PM in response to ByronJuliann

A few things you can try:


If you can't download, play, or access songs

First, check iTunes to see if the song is ineligible for upload. Additionally, if you added the song to your library from the Apple Music catalog, it might no longer be available on Apple Music.


  • Reset Network Settings
  • Close then Launch  Apple Music App
  • Restart Your Device
  • Sign out of Apple ID and sign back in 
  • Turn off and back on "Show Apple Music”


  • Update Apple MusicApp.
  • Update iPhone Software. 



Turn on iCloud Music Library with Apple Music

https://support.apple.com/en-ca/HT204926


Turn iCloud Music Library off, then on again

On your iPhone, iPad, or iPod touch:

    1. Go to Settings > Music, then tap iCloud Music Library to turn it off.
    2. Close Settings.
    3. Go to Settings > Music, then tap iCloud Music Library to turn it on.
    4. Turn on “Show Apple Music” 



Check your Internet connection


Open Safari on your iOS device or Mac, or a web browser on your PC, and go to any website to make sure that you have a strong Wi-Fi or Internet connection.

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Music is deleting

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