apple music downloads disappear randomly on my iPhone 📱 only
Hi,
i have an iPhone 6, iPad 4 and iMac with iTunes. All have the latest software updates. I have Apple Music installed on both my iPad and iPhone, and each displays my iCloud music as expected. I’m able to download songs on both my iPad and iPhone, and on the iPad I have no issues.
On my iPhone, however, I find that songs, playlists and artists I’ve downloaded disappear, seemingly randomly, anywhere from a few minutes to several hours after I download them. Troubleshooting I’ve tried:
- I’ve removed and reinstalled Apple Music, which doesn’t solve the problem.
- Also, I’ve compared what I see in Music to what I see in IPhone storage, and the data doesn’t always match.
- In case WiFi is related to the issue I’ve tested on data network and in WiFi with no noticeable difference.
i really don’t want to use another service as all my music is in AM including bunches if playlists. But I can’t afford t be using data to stream when I could have played from downloaded songs, if only they wouldn’t disappear.
I appreciate any suggestions, thanks!
iPhone 6s
