My iPad is coming up with an activation lock but I can’t get in as the email address I used was my school email which has been disabled, I have also forgotten my password as I haven’t used it in about a year now. Help please!!
iPad mini, iOS 9
RhysWR28 wrote:
My iPad is coming up with an activation lock but I can’t get in as the email address I used was my school email which has been disabled, I have also forgotten my password as I haven’t used it in about a year now. Help please!!
Does your screen look something this?
If so this is indeed activation lock and nothing to do with an Apple ID being disabled or a passcode. The only way for you to get in is to enter the ID and password used to lock the phone.
The fact that the email address which forms the ID no longer works may not matter since the phone is probably just looking for the text string. For a forgotten password please see
If you forgot your Apple ID password - Apple Support
Failing that, and provided you bought the phone new in the first place, take it, the original purchase documents, and some ID to an actual Apple Store (make an appointment) and ask if they can unlock it.
RhysWR28 wrote:
My iPad is coming up with an activation lock but I can’t get in as the email address I used was my school email which has been disabled, I have also forgotten my password as I haven’t used it in about a year now. Help please!!
Does your screen look something this?
If so this is indeed activation lock and nothing to do with an Apple ID being disabled or a passcode. The only way for you to get in is to enter the ID and password used to lock the phone.
The fact that the email address which forms the ID no longer works may not matter since the phone is probably just looking for the text string. For a forgotten password please see
If you forgot your Apple ID password - Apple Support
Failing that, and provided you bought the phone new in the first place, take it, the original purchase documents, and some ID to an actual Apple Store (make an appointment) and ask if they can unlock it.
If the account is disabled : If you see a message that says 'Your account has been disabled in the App Store and iTunes' - Apple Support
iPad activation lock
