We have a new 2019 Equinox and using CarPlay for navigation. Set CarPlay up and working then it disconnects. We have tried 3 iPhones (2 version 8 and a 7). Also tried 2 cords. This seems to have become an issue with the 12.3.1 updates. I see others having same issue and only Apple reply is a canned instruction to set up CarPlay. We need to fix this.
iPhone 8
Try charging iPhone to 100% before using it in the car. I had read that the iPhone could not charge itself AND run CarPlay. I had tried everything, so tried it, and it worked. I also found that not all USB ports are created equal. I found one USB port that could charge and run CarPlay. Go figure. 2019 Accord Hybrid with iPhone XR. iOS 12.3.1
Hello BabcieCB,
Thanks for asking the Apple Support Communities for help with your iPhone and CarPlay. I'm happy to provide some assistance for this.
1. I was able to verify that your vehicle is supported here: Apple CarPlay - More than 200 models to choose from - Apple Support
2. Please ensure everything is set up properly as described this help article: If your iPhone, iPad, or iPod doesn't connect to or work in your car - Apple Support
Please ensure these settings are also enabled: Settings > ScreenTime > Content & Privacy Restrictions > if Content & Privacy Restrictions are enabled, make sure CarPlay is enabled under Allowed Apps.
3. If you more help, please check this help article: How to use CarPlay with your iPhone - Apple Support
There is also a step mentioning the need to check if the car stereo needs an update to work with your device or the new iOS version, stating:
"7. If needed, install firmware updates. Check your car's manual for more information."
Thanks again and have a great rest of your day.
I’m having exactly the same issue with my Audi A1 and an iPhone 6s.
constantly disconnects and have to unplug usb and reconnect to get it back again. It’s pain-full when using navigation.
This has all been done. CarPlay starts working but then disconnects every 15 mins sometimes less. We then have to disconnect the USB cord and restart. This is not helpful when using for navigation and I’m driving. Seems this issue started with the new 12.3.1 iPhone update.
CarPlay keeps disconnecting during navigation
