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Forgot my password and ID

good day

Please help me with my old phone. I forgot my password and id and for this reason I can not log into my iphone




[Re-Titled by Host]

Posted on Jun 3, 2019 12:27 PM

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8 replies

Jun 3, 2019 1:00 PM in response to nazrin95

Have you tried : If you forgot your Apple ID - Apple Support ?


Or to remove activation lock (assuming that's the problem) and if you were the original purchaser of the phone (i.e. it’s not second-hand), you could try going to an Apple Store (make a Genius Bar appointment if you do) or try contacting iTunes Support online (https://www.apple.com/emea/support/itunes/contact.html) and see if they can remove the phone from the account - they are likely to want to see proof of ownership before they might help e.g. original receipt with the serial number on it

Forgot my password and ID

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