Hi guys, my Macbook Pro is a mess, it's super slow on the internet and keeps getting pop ups galore when I'm in the middle of doing something.
Should i clean-install?
the pop-ups are Chilli-tab and other 'clean your mac' stuff which i know can be a scam.
I just want my machine to work properly again its driving me crazy and very time consuming.
MacBook Pro 13", OS X 10.11
You don't know what is causing your issues. Why would you take the drastic action of doing a reinstall? Do as suggested and try MalwareBytes or at least post an Etrecheck report so that we may help you identify what may be contributing to your computer's symptoms.
Don't use ant third party antivirus apps.
A "clean install" is a bit of a meaningless concept. It's a bit like demolishing your kitchen because of a cracked tile.
Malwarebytes did not get you into this mess. Have you tried it?
If - tho why I can't imagine - you don't want to use it, then download and run EtreCheck. It's a wee utility developed by one of the most senior posters here that takes a snapshot of your system. You can then post the report here (don't worry, it anonymised) and folks may be able to diagnose and help you resolve your issue.
https://www.etrecheck.com
check it with malwarebytes firstly
It is a highly regarded software package to remove AdWare/Malware from your Mac.
Malwarebytes was developed by one of our own colleagues here in ASC and is about the most proven anti-malware software for Mac. Apple support reps themselves use it.
Antivirus for mac os
No. Mac have no need for antivirus apps. All they do is use an inordinate amount of resources to cause problems on the Mac. They are a far worst problem then anything they claim they will protect you against.
Ok - I was confusing Malwarebytes with antivirus software which is what i think caused this problem.
I'm downloading the free version, does one have to pay for the premium service in this day and age of viruses, malware etc?
Ok so to post the report is too long here.
So to fix the major issues i have:
No Time Machine Backup - do i really need this? does that slow down the computer?
Adware - obviously i have to remove this
Unsigned Files- remove..
If i buy the Etrecheck step by step guide to fixing these issues does that sort of thing take ages? Or does Malwarebytes clean and sort issues automatically?
As you may have guessed, I'm not very tech-y
what is malwarebytes?
I feel like thats what's got me into this mess.
Can anyone advise on clean-install?
Should I do it?
Will it fix the problem?
Many thanks
Yes me.I am using from the beginning malwarebytes and I purchased the one year agreement for real time protection on my device.
ok well I'm currently making an EtreCheck Report to post here....
HI above is my EtreCheck report in full..
Etrecheck is showing you have lots of adware. Use the Remove button from within Etrecheck to remove the adware. Then, I'd suggest you also run Malwarebytes because there are other items flagged as "possibly adware" and I'm not sure of Etrecheck will remove those. Malwarebytes should be able to better identify them.
Also Cisco Videoguard should be uninstalled as per the developer's instructions as it is unnecessary.
After that, restart your Mac and run another Etrecheck report to be sure all the adware has been cleared.
My macbook is acting like it has a virus
