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Level 1

6 points

I can't add a new payment method or delete my old one

I only have one card connected to Apple Pay, which I had to cancel due to fraudulent activity. When I went to add a new payment method it will not allow me and gives me the error message of "one or more of your payment method requires verification". When I try to just remove the old card i receive the error message of "there is an active subscription on this account that requires at least one payment on file". Kind of stuck here as I can't add a new card or change the old one. Any suggestions?

iPhone 7, iOS 11

Posted on Jun 4, 2019 5:31 PM

Best reply

askbarnabas

Level 10

103,691 points

Posted on Jun 4, 2019 8:07 PM

You can cancel the subscription to remove the old card but it should not take long to verify the new card - If you can't add cards to Wallet for Apple Pay - Apple Support

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I can't add a new payment method or delete my old one

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