Can't install OS Mojave because computer will not restart

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Level 1

4 points

Can't install OS Mojave because computer will not restart

I am trying to install OS Mojave. I am currently running OS El Capitan. My computer has never shut down or restart without me doing a hard reset. I downloaded the OS, and it shuts all of the apps then it just gets stuck with all of the apps closed and the computer still on.

I have tried installing in safe mode, I have tried disk utility First Aid, and I have also tried hard restarting. Nothing seems to work, and I really want to update my computer

MacBook Pro 15", 10.11

Posted on Jun 5, 2019 9:30 AM

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Answer 1

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Community User

Jun 5, 2019 12:13 PM in response to tyanna17

I read somewhere that someone had the same issue and

Reseting NVRAM and SMC did the trick for them try it for me please.

Reset NVRAM or PRAM on your Mac - Apple Support

https://support.apple.com/en-gb/HT201295

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Answer 2

Jun 5, 2019 9:56 AM in response to tyanna17

Hi,

Did you try and download the Majave, from the App Store?

if so and that failed try this please, Option-⌘-R, which will Upgrade to the latest macOS compatible with your Mac.

Release the keys when you see the Apple logo, a spinning globe, or a prompt for a firmware password. When you see the Utilities window, you've started up from macOS Recovery.

This will then upgrade for you.

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Answer 3

tyanna17 Author

Level 1

4 points

Jun 5, 2019 12:09 PM in response to Community User

When I did that, I got an apple support link with the code -2006F

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Can't install OS Mojave because computer will not restart

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