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Level 1

4 points

bought iphone 6s and it still has old icloud on it

no clue what to do , bought iPhone 6s and old icloud is still on the phone . not able to set it to my icloud

Posted on Jun 5, 2019 3:23 PM

Top-ranking reply

Level 10

212,300 points

Posted on Jun 5, 2019 3:26 PM

Contact the person whose Apple ID it is set to; only they can remove it. Otherwise return it for a refund. You will never be able to use it.

See this link for information on Activation Lock-->Find My iPhone Activation Lock - Apple Support

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