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My phone stop

I’m from Saudi Arabia, I bought my phone 26 April. But since I bought it there is something wrong

my phone stop working for 2 minute then It back to work, I took it to service center here, they said maybe after updating it will be okay, but I did it and nothing works it still stop working, it’s really annoying because my phone still new and I can’t enjoy using it well. What I can do? Please help me

iPhone XR, 12

Posted on Jun 6, 2019 9:41 AM

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Posted on Jun 6, 2019 10:14 AM

The basic troubleshooting steps are to (1) restart it, (2) forced restart, (3) restore as new without reloading a backup, and (4) restore as new then reload your most recent backup. See how it works after each step. If it still does not work right after that, get an appointment at an Apple Store or service center for help.

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Question marked as Best reply

Jun 6, 2019 10:14 AM in response to Yasmiintal

The basic troubleshooting steps are to (1) restart it, (2) forced restart, (3) restore as new without reloading a backup, and (4) restore as new then reload your most recent backup. See how it works after each step. If it still does not work right after that, get an appointment at an Apple Store or service center for help.

My phone stop

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