I turned off iCloud Drive on all of my devices and deleted my files from iCloud Drive on the web. The items that I save to the regular iCloud (5GB limit) are less than the limit but I am still showing that my iCloud is over that limit.
iMac 21.5", macOS 10.13
Actually, none of the suggestions worked. I had to contact Apple Support. They had to clear my iCloud account at their end. Their system was still caching the originally saved data so they had to delete the data from their end.
Actually, none of the suggestions worked. I had to contact Apple Support. They had to clear my iCloud account at their end. Their system was still caching the originally saved data so they had to delete the data from their end.
When a Mac and other apple devices are signed in with same Apple ID and password on the same network , if you open system preferences > iCloud and uncheck the box of iCloud Drive a pop up window appears , showing to keep a copy of documents , and remove from the Mac .
( a ) if you had clicked on keep a copy , they will be archived in home folder that can be viewed by clicking on finder in the dock , take cursor on top menu bar > Go > Home > your user name > iCloud Drive ( Archive )
See these screen shots .
You can apply the same procedure from the second Mac also , when you delete the files from www.icloud.com they are moved to recently deleted folder , and are kept for 30 days on the iCloud server , as soon as the the time limit is crossed they can't be recovered unless and until you have set up time machine ( the files can be recovered ) .
( b ) if you had clicked on remove from this Mac the files will be deleted from the Mac ( in a condition when in both Mac the files are synced hundred percent and equal in number on both Mac , as when two Mac / devices are signed in with same Apple ID and password it takes time to sync each file that can be in great number ) .
See this article https://support.apple.com/en-us/HT206985
Note : when you delete files from iCloud.com that will be deleted from iCloud Drive also .
Regarding the storage space , It depends what storage you are using if it is free 5 GB storage or you have purchased from apple , not only documents and desktops or files store the space other applications like massive photos , notes , mails , calendars old backups also occupy the space .
As soon as the iCloud storage space exceeds the designated space an error will always show , you have to delete the data , use optimise feature see these articles https://support.apple.com/en-in/HT204247
https://support.apple.com/en-gb/guide/system-information/sysp4ee93ca4/mac
https://support.apple.com/en-in/HT201318 - this article is used according to the situations , when data is exceeding and you plan that more storage is to be added , purchase the icloud storage .
Try going to iCloud.com/Settings and at the bottom left under Advanced, see if any file are there. If so, see if you can delete them.
Thanks for the reply Eric. I do not see any files there. Below is all I see.
Thats great , from the server end other documents data might have been removed from senior apple care advisor , we members have no such tools to delete .
You are welcome. Click on Restore Files and see if they are there. Also see the Files section in this article.
Manage your iCloud storage - Apple Support
iCloud Drive
