Apple Event: May 7th at 7 am PT

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

How do I remove Search.hdownloadmyinboxhelper.com

I have this brewers window that keeps popping up on safari and I'd like to remove it - search.hdownloadmyinboxhelper.com I think my computer has been hacked using this

Can any one help?

iMac 27", macOS 10.14

Posted on Jun 7, 2019 3:07 AM

Reply
Question marked as Best reply

Posted on Jun 7, 2019 5:05 AM

 1. Remove Adware


     Run  the latest release of Malwarebytes for Mac to remove malware/adware, if installed on your Mac.

     For instructions:  Install Malwarebytes for Mac          Uninstall Malwarebytes for Mac

     Click the “Scan Now” button. Once done, quit Malwarebytes for Mac.

     Restart the computer and relaunch Safari holding the shift key down.

     Repeat the scan couple of times.


 2. Additional steps to take if necessary (1) 

  1. Remove unknown extensions:  Safari > Preferences > Extensions

      https://support.apple.com/guide/safari/use-safari-extensions-sfri32508/mac

  2. Reset search engine:    https://support.apple.com/guide/safari/customize-your-search-ibrwe75c2a3c/mac

  3. Reset  Homepage.   https://support.apple.com/guide/safari/set-your-homepage-ibrw1020/mac 

  4. Restart your Mac. Relaunch Safari holding the Shift key down.      

1 reply
Question marked as Best reply

Jun 7, 2019 5:05 AM in response to annabel145

 1. Remove Adware


     Run  the latest release of Malwarebytes for Mac to remove malware/adware, if installed on your Mac.

     For instructions:  Install Malwarebytes for Mac          Uninstall Malwarebytes for Mac

     Click the “Scan Now” button. Once done, quit Malwarebytes for Mac.

     Restart the computer and relaunch Safari holding the shift key down.

     Repeat the scan couple of times.


 2. Additional steps to take if necessary (1) 

  1. Remove unknown extensions:  Safari > Preferences > Extensions

      https://support.apple.com/guide/safari/use-safari-extensions-sfri32508/mac

  2. Reset search engine:    https://support.apple.com/guide/safari/customize-your-search-ibrwe75c2a3c/mac

  3. Reset  Homepage.   https://support.apple.com/guide/safari/set-your-homepage-ibrw1020/mac 

  4. Restart your Mac. Relaunch Safari holding the Shift key down.      

How do I remove Search.hdownloadmyinboxhelper.com

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.