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When I search in safari this is the name that comes up in the address bar - lkysearchex31301-a.akamaihd.ne - I know this is a virus how do I 'clean' my computer.
Also, in safari if I open another window the 'app' page pops up in a new window. I have tried to stop this but think this must be related.
Many thanks
MacBook Pro 13", macOS 10.13
1. There is adware installed on your Mac.
Use the latest release of Malwarebytes for Mac to remove malware/adware, if installed on your Mac
For instructions: Install Malwarebytes for Mac Uninstall Malwarebytes for Mac
Click the “Scan Now” button. Once done, quit Malwarebytes for Mac.
Restart the computer and relaunch Safari holding the shift key down.
Remove unknown profiles (1), unknown extensions(2), reset search engine (3) and reset Homepage (4 & 5)
listed under Additional steps.
2. Additional steps to take, if necessary (1)
1. Remove unknown profiles.
System Preferences > Profiles
Open System Preferences, click the “Profiles” icon ( a checkmark on a gear) .
When Profiles pane opens, select the unknown profile and click the minus button at the bottom.
2. Remove unknown extensions: Safari > Preferences > Extensions
https://support.apple.com/guide/safari/use-safari-extensions-sfri32508/mac
3. Reset search engine: https://support.apple.com/guide/safari/customize-your-search-ibrwe75c2a3c/mac
Change Home Page
4. Reset Homepage. https://support.apple.com/guide/safari/set-your-homepage-ibrw1020/mac
5. Ref: https://forums.malwarebytes.com/topic/236261-how-to-remove-weknow-malware-and-others/
"If Safari's home page is stuck
In some cases, after being changed by adware or malware, Safari's home page can become stuck. You will be able to edit the Homepage field in Safari's preferences, but the change will not stick. This appears to be a bug, and there is an odd workaround. Try this:
Credit:
https://forums.malwarebytes.com/topic/236261-how-to-remove-weknow-malware-and-others/
7. Shutdown the computer from menu. Start your Mac using the Power button.
1. There is adware installed on your Mac.
Use the latest release of Malwarebytes for Mac to remove malware/adware, if installed on your Mac
For instructions: Install Malwarebytes for Mac Uninstall Malwarebytes for Mac
Click the “Scan Now” button. Once done, quit Malwarebytes for Mac.
Restart the computer and relaunch Safari holding the shift key down.
Remove unknown profiles (1), unknown extensions(2), reset search engine (3) and reset Homepage (4 & 5)
listed under Additional steps.
2. Additional steps to take, if necessary (1)
1. Remove unknown profiles.
System Preferences > Profiles
Open System Preferences, click the “Profiles” icon ( a checkmark on a gear) .
When Profiles pane opens, select the unknown profile and click the minus button at the bottom.
2. Remove unknown extensions: Safari > Preferences > Extensions
https://support.apple.com/guide/safari/use-safari-extensions-sfri32508/mac
3. Reset search engine: https://support.apple.com/guide/safari/customize-your-search-ibrwe75c2a3c/mac
Change Home Page
4. Reset Homepage. https://support.apple.com/guide/safari/set-your-homepage-ibrw1020/mac
5. Ref: https://forums.malwarebytes.com/topic/236261-how-to-remove-weknow-malware-and-others/
"If Safari's home page is stuck
In some cases, after being changed by adware or malware, Safari's home page can become stuck. You will be able to edit the Homepage field in Safari's preferences, but the change will not stick. This appears to be a bug, and there is an odd workaround. Try this:
Credit:
https://forums.malwarebytes.com/topic/236261-how-to-remove-weknow-malware-and-others/
7. Shutdown the computer from menu. Start your Mac using the Power button.
Safari
