Can't connect to iTunes store

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Can't connect to iTunes store

Have been receiving "iTunes Store cannot process purchases at this time, please try again later" messages for the past few weeks when trying to update apps. I get these messages often and usually just wait it out until it resolves itself but it hasn't worked this time and now I can't access a few apps because they need to be updated. I've tried all the solutions I've found on different websites including Apple's.

I've tried logging out but now I can't log back in. I get "iTunes Store cannot..." messages even when just trying to sign back in. (and "Could Not Sign In" messages). I've changed my password as well.
My system's time and date is correct (tried signing in with automatic time/ without it)
System is updated to most recent software (iOS 12.3.1)
Tried restarting phone.
Resetted network settings.
Tried logging in/ updating on other wifi networks and got the same results.
There's nothing wrong on Apple's side (https://www.apple.com/support/systemstatus/)

So I figure that the issue is most likely my phone but I'm not sure where to go from here. I've already contacted Apple and am now waiting for a response. Should I also get my phone checked at an Apple Store? Is there another possible solution that I've missed?

There's nothing else wrong with my phone (can still connect to wifi, bluetooth is working, phone still rings, and so on), although I have dropped my phone a couple of times.

EDIT: I've been able to download one app during this period but subsequent downloads produce the same results up until I logged out. I'm not trying to/ have been trying to purchase anything either.

iPhone 6s Plus, iOS 12

Posted on Jun 7, 2019 6:06 PM

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Answer 1

Jun 7, 2019 6:25 PM in response to articune

If you can't connect to the App Store, iTunes Store, or Apple Books

To fix the issue, check your settings and network connections on your iPhone, iPad, iPod touch, Mac, PC, or Apple TV.

When you try to open the iTunes Store, App Store, or the Book Store in Apple Books, you might see a "Cannot connect to iTunes Store" alert message or something similar. The iTunes Store, App Store, or Book Store might also not load anything at all, or might unexpectedly stop in the middle of downloading content.

If you have a separate issue where iTunes doesn’t recognize your iPhone, iPad, or iPod touch when you connect the device to your computer using a USB cable, get help.

Store availability and features might vary by country or region. Learn more about what's available in your country or region.

Check your connection

Make sure that your device is connected to the Internet. Try using an Internet browser to connect to any website and see if it loads. If it doesn't, use another device on the same network to see if it can connect to any website. If no other devices can access the Internet, turn your Wi-Fi router off and then on again to reset it. If you still can’t connect to your Wi-Fi network, contact your Internet provider for more help. If only your first device can’t connect to the Internet, get help with Wi-Fi on your iPhone, iPad, or iPod touch.

If you use cellular service to connect to the Internet on your iPhone or iPad, make sure that you have cellular data turned on for the iTunes Store, App Store, and Apple Books: Go to Settings > Cellular, and turn on Cellular Data.

Check System Status

Visit the Apple System Status page to see if there are interruptions in service in your country or region.

Update your account

If you're not able to access the iTunes Store, App Store, or Book Store because you can't log in with your Apple ID, learn how to reset your Apple ID password. If you recently changed your Apple ID or password, you might have to sign out and sign back in. To sign in on your iOS device, go to Settings > [your photo] > iTunes & App Store. Tap your Apple ID, sign out, then tap Sign In to log in again. Learn how to sign out on your Mac, PC, or Apple TV.

If you're asked to verify your payment information, make sure that your payment method, first and last name, and billing address are correct and exactly match what's on file with your financial institution.

Update your software

Update to the latest versions of iOS, macOS, tvOS, iTunes, or your PC's operating system. Then try to connect to the iTunes Store, App Store, or Book Store again.

Check the date and time

Make sure that the date and time on your device are set correctly for your time zone.

On your iPhone, iPad, iPod touch: Go to Settings > General > Date & Time. Get more help with date and time.

On your Mac: Open System Preferences > Date & Time.

On your Apple TV: Go to Settings > General > Date and Time.

On your PC: Search for timedate.cpl using the search box or Search charm.

If they're not, set the correct date and time, or turn on the option to set it automatically.

If you can't connect to the App Store, iTunes Store, or Apple Books ...

https://support.apple.com/en-us/HT201400

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Can't connect to iTunes store

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