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Level 1

4 points

Silence setting

Phone is does not ring when locked. How can I fix this?

iPhone 7, iOS 12

Posted on Jun 8, 2019 8:08 AM

Top-ranking reply

Level 10

212,648 points

Posted on Jun 8, 2019 8:14 AM

First, check the Mute switch on the left side near the top of the phone. The switch should be towards the screen to unmute the phone.

Next, check the volume setting. While viewing the HOME screen use the two volume buttons on the left side below the Mute switch to adjust the volume.

Also, check the Do not Disturb function. When it is enabled a crescent moon will be displayed in the status bar. The setting is in the Settings app.

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