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Shan3jos Author

Level 1

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How do you turn off silence when locked? I do not have DND on but phone still does not ring.

iPhone 11 Pro

Posted on Apr 8, 2020 3:45 PM

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Answer 1

Axel Foley

Level 10

149,448 points

Apr 8, 2020 5:19 PM in response to Shan3jos

The feature "Silence when locked" under Do Not Disturb is only active when DND is turned ON. If DND is OFF then that feature is not applicable.

Can you check to see if your silence switch is OFF? It is located on left side all the way to the top.

Axel F.

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Answer 2

Axel Foley

Level 10

149,448 points

Apr 8, 2020 7:01 PM in response to Shan3jos

OK, how about checking the Silence Unknown Callers feature. Open Settings ➔ Phone ➔ Silence Unknown Callers. Make sure that switch is in the OFF position.

Axel F.

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Answer 3

Shan3jos Author

Level 1

8 points

Apr 8, 2020 5:21 PM in response to Axel Foley

Yes it is off

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Answer 4

Shan3jos Author

Level 1

8 points

Apr 9, 2020 4:41 AM in response to Axel Foley

Thx for help. That was on. We’ll see if that fixes problem.

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Answer 5

Axel Foley

Level 10

149,448 points

Apr 9, 2020 7:34 AM in response to Shan3jos

You are welcome.

Axel F.

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