Popup claims iPhone storage is full while gauge bar says otherwise

I have an iPhone 7 Plus with 32GB of storage.

For a good while now, I've been (seemingly) running out of storage space, most apparent when updating apps. Yet, in reality, I should have plenty of space left on the device before I need to even start sweating about running low.


Here's a screenshot of how the situation looks. This is after trying to update the MS Teams app through App Store..



By layman logic, the dark grey bit of the bar is supposedly everything else except Apps, iCloud Drive or Photos. Should that not include iOS itself also? Or is iOS denoted by the light grey bit of the bar? Either way, in UX logic, the amount of headache this gives me is immeasurable. You can't just expect users to decipher the amount of space the systems needs and how much free space you really have unless they are denoted somehow, which - unless the light grey bit of the bar is denoting - they aren't.


So:


1) Is my storage actually low and Apple's way of denoting things is useless

or

2) Do I have plenty of space left and something else is just wrong?


iPhone 7 Plus, iOS 12

Posted on Jun 9, 2019 2:37 PM

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1 reply

Jun 10, 2019 1:06 PM in response to Trashtone

Hi Trashtone,


Thanks for the post in Apple Support Communities. I see you're receiving a storage alert when you it appears that you may have storage available.


To double-check, what's your exact iOS version under Settings > General > About? If it's not iOS 12.3.1, I suggest making a backup and updating as your first step, as this may clear things up: How to back up your iPhone, iPad, and iPod touch and Update your iPhone, iPad, or iPod touch


After updating, test it out. If you receive the same result, or if you're already on iOS 12.3.1, try to Restart your iPhone, iPad, or iPod touch to see if this helps. If you see the same alert, try tapping "Settings" on the low storage prompt to see if you're given any "Learn more" options that might help you determine if there are any helpful storage recommendations.


If none of the above clears things up, that's when your best bet is to Contact Apple Support.


Cheers!

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Popup claims iPhone storage is full while gauge bar says otherwise

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