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Can't update credit card information

I just need to update an expiration date and new 3 digit security code and am not able to do that. I can't remove the existing card or add a new card apparently because it cannot verify the old card. I've tried on iphone and on a pc but neither one will work.

iPhone 8 Plus, iOS 12

Posted on Jun 9, 2019 10:58 PM

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Question marked as Top-ranking reply

Posted on Jun 9, 2019 11:03 PM

Try updating/removing it via https://appleid.apple.com/account/manage


If that also doesn't work contact iTunes Support and see if they can help you do it :  http://www.apple.com/support/itunes/ww  (click on your country's flag, the country where you live, and which is therefore the country on the account ; click on Contact Support towards the top right ; click on Get Help under 'Talk To Us’)

2 replies
Question marked as Top-ranking reply

Jun 9, 2019 11:03 PM in response to mkbinwa

Try updating/removing it via https://appleid.apple.com/account/manage


If that also doesn't work contact iTunes Support and see if they can help you do it :  http://www.apple.com/support/itunes/ww  (click on your country's flag, the country where you live, and which is therefore the country on the account ; click on Contact Support towards the top right ; click on Get Help under 'Talk To Us’)

Can't update credit card information

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