You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

User profile for user: olgasiphone
olgasiphone Author
User level: Level 1
4 points

I cracked my screen is it possible to get it fixed by warranty?

i cracked my screen is it possible to get it fixed by warranty ?




​[Re-Titled by Moderator]

iPhone XS Max, 12

Posted on Jun 10, 2019 1:12 AM

Reply
Question marked as Top-ranking reply
User profile for user: rcosta887
rcosta887
User level: Level 4
3,604 points

Posted on Jun 10, 2019 2:25 AM

Your screen repair is only covered if you have "AppleCare+ Protection Plan" (which includes accidental damage protection). If you only have the regular AppleCare Protection Plan (not the plus ("+")) or only the regular 1-year Apple warranty it is not covered and you must pay for screen repair I am afraid to say my friend.


If you have insurance through your mobile phone carrier though, you can make an insurance claim through your carrier and pay the deductible for them to replace your iPhone. This does not involve Apple though and is between you and your mobile carrier's insurance provider.


Otherwise, if you do not have carrier insurance, nor AppleCare+ coverage, it is US$329 for screen repair at the Apple store (for example) or a similar price through Apple Authorized Service Providers (https://locate.apple.com).

View in context

Similar questions

2 replies
Question marked as Top-ranking reply
User profile for user: rcosta887
rcosta887
User level: Level 4
3,604 points

Jun 10, 2019 2:25 AM in response to olgasiphone

Your screen repair is only covered if you have "AppleCare+ Protection Plan" (which includes accidental damage protection). If you only have the regular AppleCare Protection Plan (not the plus ("+")) or only the regular 1-year Apple warranty it is not covered and you must pay for screen repair I am afraid to say my friend.


If you have insurance through your mobile phone carrier though, you can make an insurance claim through your carrier and pay the deductible for them to replace your iPhone. This does not involve Apple though and is between you and your mobile carrier's insurance provider.


Otherwise, if you do not have carrier insurance, nor AppleCare+ coverage, it is US$329 for screen repair at the Apple store (for example) or a similar price through Apple Authorized Service Providers (https://locate.apple.com).

Reply

I cracked my screen is it possible to get it fixed by warranty?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.
Learn more Sign up