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Subscription cancellation & refund

I subscribed to an app, paid for the year upfront. Immediately regretted my decision. I contacted the service to cancel & get a refund since it was (still is) within 24 hours. They said I had to go through Apple to get my refund. Who do I need to speak to to get my money back? I’ve cancelled the auto renewal via my phone but that doesn’t take care of the refund.

iPhone 8 Plus, iOS 12

Posted on Jun 11, 2019 5:46 AM

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Posted on Jun 11, 2019 6:09 AM

Purchases are considered final as you know, but you could try the 'report a problem' page to contact iTunes Support and see if they will refund you as a one-off : http://reportaproblem.apple.com


Or you can try contacting iTunes Support via : http://www.apple.com/support/itunes/ww (click on your country's flag, the country where you live, and which is therefore the country on the account ; click on Contact Support towards the top right ; click on Get Help under 'Talk To Us’)

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Question marked as Best reply

Jun 11, 2019 6:09 AM in response to 1234abcd5e

Purchases are considered final as you know, but you could try the 'report a problem' page to contact iTunes Support and see if they will refund you as a one-off : http://reportaproblem.apple.com


Or you can try contacting iTunes Support via : http://www.apple.com/support/itunes/ww (click on your country's flag, the country where you live, and which is therefore the country on the account ; click on Contact Support towards the top right ; click on Get Help under 'Talk To Us’)

Subscription cancellation & refund

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