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I phone 7 can not detect bluetooth headphone

I recently bought WH-CH500 Bluetooth headphone, but my iPhone 7 can not detect it. I tried with other iPhone (also with my laptop) and the headphone works perfect. IPhone 7 detects my laptop's Bluetooth easily, but it discriminates and not detecting the headphone.  

iPhone 7, iOS 12

Posted on Jun 11, 2019 12:12 PM

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Posted on Jun 11, 2019 3:48 PM

their support page https://helpguide.sony.net/mdr/whch500/v1/en/contents/TP0001613454.html

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I phone 7 can not detect bluetooth headphone

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