iCloud backup negative size

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iCloud backup negative size

Hi,

I have made an iCloud backup previously for my iPhone XS and it used my iCloud storage accordingly. However I backed up yesterday and it seems to have not taken any of my iCloud available storage.

Not only this but if I go into manage storage and go down to backups it says -24Gb.

Can I rest easy in that the backup is fine or is something wrong here?

iPhone XS, iOS 12

Posted on Jun 13, 2019 6:33 AM

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Answer 1

Jul 22, 2019 9:39 AM in response to pbat3676

Finally managed to get this resolved! Called apple and they remotely deleted some reserve data that was corrupting and preventing iCloud back ups. give them a call let them screen share but to move the process right along ask for a senior advisor and ask him to clear out any reserve data causing issues with back up library and everything will start backing up right away. Good luck!

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iCloud backup negative size

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