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sanmathi Author

Level 1

4 points

Apple TV 4K not working after software update

Apple TV that was working fine stopped working after an auto software update. All we get is yellow box with an exclamation mark asking to contact Apple support. Unplugging and plugging it back does nothing, and restart using the remote is not working.

Apple TV 4K

Posted on Jun 14, 2019 6:09 PM

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2 replies

Jun 15, 2019 2:09 AM in response to sanmathi

This is not Apple Support, as intended by that message.

With the Apple TV 4K, a technician will have to reinstall the software, if you can’t do so through the menus.

Make an appointment with an Apple Store or Apple Authorized Service Provider, or start a service request by postage.

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Level 10

140,418 points

Jun 14, 2019 10:55 PM in response to sanmathi

Please reset it per the directions in https://support.apple.com/en-us/HT202118

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Apple TV 4K not working after software update

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