Apple Event: May 7th at 7 am PT
Hi,
My external DVD drive has been working fine. It still works fine on my Windows 10 computer. I recently updated my Mac running Sierra 10.12.6 to the latest Build 16G2016 and now my external DVD drive doesn't work. Anyone have any ideas? I tried a reboot and an SMC reset. No luck.
Thanks,
Ryan
MacBook Pro 13", macOS 10.12
Have you check for an updated driver at the manufacturer's web site?
Try setting up another admin user account to see if the same problem continues. Please post back on whether or not this worked. Also try the Safe Mode. Please post back on whether or not this worked.
Isolating an issue by using another user account
If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor. Please use copy and paste as screen shots can be hard to read. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown. If the log won’t post, try posting it in Pastebin and provide a link in a reply Pastebin
Have you check for an updated driver at the manufacturer's web site?
Try setting up another admin user account to see if the same problem continues. Please post back on whether or not this worked. Also try the Safe Mode. Please post back on whether or not this worked.
Isolating an issue by using another user account
If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor. Please use copy and paste as screen shots can be hard to read. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown. If the log won’t post, try posting it in Pastebin and provide a link in a reply Pastebin
External dvd drive not working after update to Sierra 10.12.6, Build 16G2016
