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Random shutdowns

my iMac (late 2015 27inch 5k) keeps shutting down. I have to unplug it then plug back in and press the power button to restart it. Its been happening for the past 6 months but getting worse. Sometimes i have to unplug from the computer vs the wall outlet. I reinstalled the OS and still having these shutdowns. Any suggestions?

iMac 27", macOS 10.14

Posted on Jun 17, 2019 11:21 AM

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Question marked as Top-ranking reply

Posted on Jun 17, 2019 11:36 AM

  1. Check to make sure that the power cord is firmly plugged into the back of the iMac.
  2. Test it using a different power cord. (any cord that has the same 3 prong connectors will work)


If it still will not stay on, then you need to make a service appointment at your local Apple Store or AASP.

see > https://getsupport.apple.com/?caller=arshw

2 replies
Question marked as Top-ranking reply

Jun 17, 2019 11:36 AM in response to T681

  1. Check to make sure that the power cord is firmly plugged into the back of the iMac.
  2. Test it using a different power cord. (any cord that has the same 3 prong connectors will work)


If it still will not stay on, then you need to make a service appointment at your local Apple Store or AASP.

see > https://getsupport.apple.com/?caller=arshw

Jul 28, 2019 4:18 PM in response to T681

I had the same issue and it took a few months for us to solve it. I explained the details here. https://discussions.apple.com/thread/250053947

I took the machine to Apple's genius bar several times and we tried different solutions from reinstalling clean Mojave OS from server to changing SSD (Which I am not sure if your model has it or not) and finally they changed the power unit and Hard Disk at the same time and it's been fixed since then. I had apple care and they did it for free but if you don't have that I suggest start with changing the Power Unit as it makes the more sense.



Random shutdowns

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