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heyden113 Author

Level 1

8 points

Can’t update and download

I can’t update or download any apps, it keeps saying I need to update my billing information, my information is correct but it doesn’t work

iPhone 8 Plus, iOS 12

Posted on Jun 18, 2019 5:55 AM

Best reply

ProustGiulio

Level 10

208,007 points

Posted on Jun 18, 2019 6:03 AM

Check again with the steps provided in this support guide:

If your payment method is declined in the App Store or iTunes Store - Apple Support

If nothing changes, contact iTunes Store Support and explain your issue. Fill out and send them this form:

iTunes Store – Contact Us – Apple Support

Regards

Giulio

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Can’t update and download

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