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pop up wont close and cant turn off iphone

hi


i cant turn off my iphone or do anything because the pop up wont close and my home button and touching screen isnt working, I press ok botton on the pop up the botton turn grey but just wont close

iPhone 8, iOS 12

Posted on Jun 18, 2019 2:32 PM

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Question marked as Best reply

Posted on Jun 18, 2019 2:41 PM

  • Press and quickly release the Volume Up button.
  • Press and quickly release the Volume Down button.
  • Press and hold the Side button (aka power) until you see the Apple logo.


start your phone back up. if the issue persists, connect it to a computer, open iTunes, backup (if you can) and restore the phone.

1 reply

pop up wont close and cant turn off iphone

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