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When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
I have an iPhone 11 that is not responsive. I was able to get it to the Shut Off screen but cannot do anything there. The slide to power off won't slide and the up volume then down volume then hold power button doesn't work.
I tried pugging it into my mac and going to iCloud but I don't see a way to shut it off there. Is there some way that I can restart this iPhone?
iPhone 11
First I will say that I (somehow) managed to resolve the issue. I just kept hitting buttons until it finally shut down.
The problem that I was having was that I was on the shut down page but couldn't do anything on the screen. Additionally the buttons were not working which stopped me from doing the workaround that was suggested.
First I will say that I (somehow) managed to resolve the issue. I just kept hitting buttons until it finally shut down.
The problem that I was having was that I was on the shut down page but couldn't do anything on the screen. Additionally the buttons were not working which stopped me from doing the workaround that was suggested.
Hello ccoe119,
Thank you for participating in the Apple Support Communities! We understand that your iPhone 11 is frozen and you're unable to power it off. We'd be happy to help point you towards a resolution.
Let's start with the steps here to force the iPhone to restart:
If your iPhone, iPad, or iPod touch won't turn on or is frozen
iPhone 8 or later: Press and quickly release the Volume Up button. Press and quickly release the Volume Down button. Then press and hold the Side button until you see the Apple logo.
Keep us posted on the results.
Cheers!
Hi ccoe119,
Glad to hear that you were able to get your iPhone restarted. Please reach out if you have questions in the future, we'll be here for you.
Take care.
Can't shut down iPhone 11. Screen unresponsive and buttons not working
