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Level 1

4 points

Getting an error

I’m getting a message- your purchase could not be completed- for assistance contact iTunes support

iPhone X, iOS 12

Posted on Jun 20, 2019 10:35 AM

Top-ranking reply

Level 10

334,192 points

Posted on Jun 20, 2019 11:47 PM

What did iTunes Support say when you contacted them ? If you haven't done as instructed and contacted them you should do so :

- click on your country's flag (the country where you live, and which is therefore the country on your account)

- click on Contact Support towards the top right

- click on Get Help under 'Talk To Us'

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