Getting an error
I’m getting a message- your purchase could not be completed- for assistance contact iTunes support
iPhone X, iOS 12
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What did iTunes Support say when you contacted them ? If you haven't done as instructed and contacted them you should do so :
- go to http://www.apple.com/support/itunes/ww
- click on your country's flag (the country where you live, and which is therefore the country on your account)
- click on Contact Support towards the top right
- click on Get Help under 'Talk To Us'