Netflix app becomes slow on Apple TV

Like any browser with too many tabs open, Apple TV uses memory keeping unused apps open. Netflix is affected more than others for some reason. The solution that works for me is to close all apps you currently are not watching. On your Apple remote, double click on the Home button (looks like a TV) and you will see all of the open apps displayed (similar to an iPad). Swipe left/right to select the apps, then swipe up to close the app. Netflix should run normally.

Same issue here. Netflix slows to a near literal frame-by-frame crawl and only restarting AppleTV temporarily fixes is. It seemed to start within the last few weeks. Also, I've noticed that I cannot alter "My List" on Netflix at all. I cannot remove or add anything to it. We have two Profiles and neither one's My List works as expected. I'm wondering if that's some conflict between AppleTV accounts and Netflix Profiles. I dunno.

I've sent feedback to Apple via their feedback page for what it's worth.

https://www.apple.com/feedback/appletv.html

You have to

1. Go to Settings on the App
2. Sign Out
3. Restart ATV
4. Relaunch Netflix App
5. sign In.

That did it for me.

But now they need a “Play Preview” button on the Landing-Page for an Item.

With AutoPlay Previews OFF, it does seem to avoid the slowdown issue; but at the expense of ALL Previews!

The best compromise would be either AutoPlay the Preview on the Landing-Page once you click on an Item, or if you Long-Tap an Item in the Tile List.

Same problem here.

As several have already said, it definitly looks like a memory management issue.

Any operation that reduce the memory required by the app may improve it :

• removing items from your list
• disabling automatic preview
• last but not least: deleting unused profiles ; the issue started for me as soon as I created a fifth profile, and disappeared totally once I removed one of them.

However I find it is a shame to have such an bug with a widely used app, and be forced to reduce the perimeter of the features...

Same issue here. Only app to have issue. Rest are perfect. However I found a solution that worked for me on the first attempt. On your 4K home page double click Siri just like you do on your phone and force closed all the opened apps including netflix. Than go back to Netflix and problem solved. At least it worked for me on the first try. Found this solution while I was researching this issue.

just in case-instructions

From your 4K app homepage

1. double tap Siri-the mic symbol on your remote fast.
2. Swipe up on all opened apps to force close them.
3. go back on Netflix and hopefully it solved your issue like it did to me

I haven't experienced any issue nor seen reports from others. That being said it would be Netflix's responsibility to fix any issue, and wouldn't have anything to do with Apple since they had no part in developing the app.

You can try force quitting the app as well as deleting and reloading it from the app store, but if it the issue continues then you will need to persist with Netflix.

No problem.

I would gather not many users are coming to them with this feedback and/or threatening to cancel. If they were you can bet they wouldn't be so casual about it.

May want to survey friends and family that use the service, and if any are experiencing this have them also contact Netflix support and have them let others know as well. Power in numbers.

Best of luck.

i have also same issue with apple tv 4k , only isssue with netflix app. poor streaming quality & app response is poor.

i tried many setting but still no solution .

spoke with apple & netflix but no solution.

With Disney+ and Apple TV+ getting ready to launch I may resort to cancelling Netflix and getting the Disney+ and Hulu bundle and maybe Apple TV+. Netflix on my gen 4 Apple TV is really slow all the time and more than half the time what I’m watching just stops and gives me an error message saying the content isn’t available and to try again later. I’ve called Netflix and they pretty much say it’s not their app causing the issue and that I need to talk to Apple. Tried reasoning with them and I’m they just kept repeating the same line. I don’t really care for much of the Netflix original content so it may be time to just cancel Netflix.

I also have this issue with 4th gen AppleTV. Exact same story as those above. It gradually slows down until it's unresponsive. I had assumed that Netflix would have addressed the issue in an update by now, but, I guess I was wrong. Hopefully someone figures it out soon. Super annoying.

My issue has been viewing additional episodes. It either won’t come up or it takes several minutes for it to appear depending on how many seasons and episodes there are. This all started for me when the Apple TV updated last with airplay 2 etc.

I have the same issue on my 4th gen AppleTV.

My wife also has a long my list. Everything is fine at first, but after some time, mostly after watching a movie or some episodes of a serie, the Netflix app grinds down to a halt. Other apps have no issue. I have to restart the AppleTV to have the speed back. For it to slow down again later on.