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Netflix app becomes slow on Apple TV

I have a 4th generation Apple TV HD. I have no issues except with the Netflix app. I have a rather lengthy "My List" and ever since they deployed their ribbon interface I've had issues. After I've watched a video and return to the list, the longer I scroll, the scrolling begins to slow down. Over time, it slows so much that the app becomes unresponsive.


The only way to get it going again is to restart the Apple TV. I have no issues with other apps, only Netflix.


I contacted Netflix and after going through the usual motions, restart this and restart that, and explaining I'd done all this and that and telling them this app will work fine for now but act up later, their response was to contact Apple. Contact Apple? Netflix is the only app acting up. They asked if the problem is seen on other apps. I said my Mac is the only other place I watch Netflix. They responded, "Ah, the issue is the Apple TV since it works fine on your Mac."


"Seriously?" I said. The technology is different for each device. One is on a browser, the other is a device specific app. But they stuck with their mantra. Obviously, they're clueless and unwilling to expedite such issues to their app development team. Very pitiful customer service.


So I'm asking everyone here, is anyone else experiencing a Netflix app that runs ever more slowly the longer they use it? It acts like the app is sucking up memory until there's no more available, causing the scrolling to eventually stop scrolling, followed by the app becoming unresponsive all together.

Apple TV (4th generation)

Posted on Jun 20, 2019 9:03 PM

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Posted on Oct 5, 2019 9:36 PM

I originated this thread. I've had a few discussions with Netflix about this and as others have reported, Netflix insists we contact Apple, which is ludicrous. The problem isn't with anything Apple. My most recent chat session is below.


Jake Netflix


have you tried to unplug your Apple TV and the TV it's connected to from power for at least 2 minutes?




You


yes, same result. TV OS is NOT the problem. go to Apple's community. there are masses of folks experiencing this.




You


if it were, other apps would have issues




Jake Netflix


Alright. Let me reach to our support to help me investigate the issue.




You


you're the first to offer such.




Jake Netflix


Give me a minute.




Jake Netflix


I have reached our support and he'll help me investigate the issue. :)




You


I bet he'll tell you to tell me to call Apple.That's been the mantra.




Jake Netflix


Hold on. Still investigating.




Jake Netflix


Hey there! Thank you for reporting this. Also, can you give us your best email to contact you on? We might reach you out again in case we need further investigation.


This was a few weeks ago. Not surprisingly, I never was contacted afterwards. Netflix is headed down the path to failure by not responding to customer problems, something they cannot afford to do in an increasingly competitive environment. Will Netflix go the way of Blackberry and others? Companies too arrogant by their size to not see the approaching cliff.




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Netflix app becomes slow on Apple TV

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