You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Are iPhone replacement units new or refurbished?

Hi, i have a question that is never answered correctly, does Apple replace your broken with a new iPhone (Without the retail packaging) or they used Refurbished iPhones or they used salvaged parts from other iPhones to assemble he new iPhone, or do they use repaired failed quality control devices?




​[Re-Titled by Moderator]

Posted on Jun 21, 2019 4:38 AM

Reply
Question marked as Top-ranking reply

Posted on Jun 21, 2019 8:19 AM

I can confirm that they replace the phones with new, never used, iPhones. I just replaced mine under Apple Care and paid $99 due to Other Accidental Damage. I was told that Apple never replaces devices with refurbished ones. The only time you get a refurbished one is if you purchase one from them knowingly as Refurbished.

11 replies
Question marked as Top-ranking reply

Jun 21, 2019 8:19 AM in response to Carsonl2509

I can confirm that they replace the phones with new, never used, iPhones. I just replaced mine under Apple Care and paid $99 due to Other Accidental Damage. I was told that Apple never replaces devices with refurbished ones. The only time you get a refurbished one is if you purchase one from them knowingly as Refurbished.

Jun 21, 2019 8:44 AM in response to KiltedTim

Hmm...strange. I was also under the same impression which is why I asked and the rep confirmed that it was not remanufactured or refurbished. I even went so far as to ask him if my replacement was water resistant and he said yes. I had taken my prior 8 Plus in the swimming pool on two vacation trips and never had an issue with the water resistant.

Are iPhone replacement units new or refurbished?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.