The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
If I am getting new device instead of repair, should I get new device in package unopened with new warranty? I'am asking because right now I'am waiting for the second replacement iphone 11.
First time I got only device without box,power supply and headphones and my warranty was the same date as on my original device..
Thanks!
Ivan
iPhone 11
A warranty replacement will only be the phone, no accessories, and will not come in an original box. It also may be a refurbished phone.
Do you mean you have purchased a new model iPhone?
No,my original device was broken and I got new device as replacement.
Thanks for your express reply!
Thank you!
If i am getting new device instead of repair, should I get new device in package unopened with new warranty?
