Apple App Store

Why can’t I download apps? It won’t let me download apps or update the ones that I already have? I had an issue a couple weeks ago, ITunes was taking money out of my account for no reason and now I can’t get the apps I want.

iPhone 7 Plus

Posted on Jun 21, 2019 6:23 AM

Reply
Question marked as Top-ranking reply

Posted on Jun 21, 2019 7:48 AM

And what did you do, to solve the issue of money being taken out of your account?


It would seem to me, you somehow managed to cause your payment method on your account to be unverified, and as such lose access to the app Store services including downloading free apps and updating existing apps.


You will need to re-verify your payment method, and complete any pending payments before you are allowed to make use the store services again.


See here: If your payment method is declined in the App Store or iTunes Store - Apple Support

2 replies
Question marked as Top-ranking reply

Jun 21, 2019 7:48 AM in response to Rhiannon07

And what did you do, to solve the issue of money being taken out of your account?


It would seem to me, you somehow managed to cause your payment method on your account to be unverified, and as such lose access to the app Store services including downloading free apps and updating existing apps.


You will need to re-verify your payment method, and complete any pending payments before you are allowed to make use the store services again.


See here: If your payment method is declined in the App Store or iTunes Store - Apple Support

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Apple App Store

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.