Unable to use touch id on my iphone 6s

I was using touch-id on my phone. For last few days home button's response started deteriorating. I disabled the touch-id to avoid using it and started using Assistive-Touch. In subsequent 2-3 days, I realized that home button has started responding as earlier. Now I am unable to enable touch id again.

Below is the Screenshot of current settings on Touch ID and Passcode:


As you can see all options are either greyed out or turned disabled. I can't change any of it nor able to add fingerprints (Greyed out). Not sure if it's relevant but i was able to change my passcode though.


There's a possibility that my Touchsensor hardware is faulty but home screen button is certainly working.


Thanks for your time, please respond if any of you have passed a similar issue.

iPhone 6s, iOS 12

Posted on Jun 21, 2019 6:33 AM

Reply
Question marked as Top-ranking reply

Posted on Jun 21, 2019 6:41 AM

Follow all the steps provided in this support guide:

If Touch ID isn't working on your iPhone or iPad - Apple Support

If the issue still persists, have your iPhone inspected at an Apple Store or Authorized Service Provider:

Apple – Location Selector


Regards

Giulio

1 reply

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Unable to use touch id on my iphone 6s

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.