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My touch id suddenly quit working yesterday. I was forced to create it a couple of weeks ago and did not create a passcode because I believe it gave me a choice to do either. I cannot get into the Ipad to get to settings in order to make changes. What do I do?
iPad Air 2, iPadOS 14
TouchID is disabled - until such time as a Passcode has been created. After the Passcode has been set-up, it is then possible to register fingerprints and use TouchID:
Use Touch ID on iPhone and iPad – Apple Support
If you are currently locked-out of your iPad - and you Passcode is unknown or forgotten, you will have no alternative other than to follow this process:
If you’ve forgotten the passcode on your iPad, or your iPad is disabled – Apple Support
You’ll need access to either a PC (with iTunes installed) or a Mac (with iTunes or Finder - as appropriate for the installed version of MacOS).
Download and use iTunes for Windows – Apple Support
Update to the latest version of iTunes – Apple Support
You may also need your AppleID and associated password. If these have also been forgotten, they can be recovered here:
To recover your credentials, you’ll need access to one of the following:
Unless you AppleID account has not been fully/correctly configured, or has been seriously neglected, recovery of the AppleID and password should not be difficult.
More information about recovery of your AppleID:
If you forgot your Apple ID - Apple Support
More information about recovery of your AppleID password:
If you forgot your Apple ID password - Apple Support
When you recover access to your credentials, you would be well advised to log-in to your AppleID account from a web browser - and verify/update any email addresses and trusted telephone numbers:
TouchID is disabled - until such time as a Passcode has been created. After the Passcode has been set-up, it is then possible to register fingerprints and use TouchID:
Use Touch ID on iPhone and iPad – Apple Support
If you are currently locked-out of your iPad - and you Passcode is unknown or forgotten, you will have no alternative other than to follow this process:
If you’ve forgotten the passcode on your iPad, or your iPad is disabled – Apple Support
You’ll need access to either a PC (with iTunes installed) or a Mac (with iTunes or Finder - as appropriate for the installed version of MacOS).
Download and use iTunes for Windows – Apple Support
Update to the latest version of iTunes – Apple Support
You may also need your AppleID and associated password. If these have also been forgotten, they can be recovered here:
To recover your credentials, you’ll need access to one of the following:
Unless you AppleID account has not been fully/correctly configured, or has been seriously neglected, recovery of the AppleID and password should not be difficult.
More information about recovery of your AppleID:
If you forgot your Apple ID - Apple Support
More information about recovery of your AppleID password:
If you forgot your Apple ID password - Apple Support
When you recover access to your credentials, you would be well advised to log-in to your AppleID account from a web browser - and verify/update any email addresses and trusted telephone numbers:
touch id does not work on ipad
