what to do
My daughter's Apple ID is disabled for security reasons and she forgot her mail and secret Questions, too, how can I help her unlock her tablet for half a year, help: help please, we know all the passwords
iPad Air, iOS 9
If the steps in the article below don’t work, contact Apple ID Support, although I’m not sure they will help. There have been posts that state Apple ID Support will no longer help reset security questions.
Apple ID - If you forgot the answers to your Apple ID security questions
Apple ID - How to find your Apple An iCloud e-mail address is an Apple ID.
Apple Support by e-mail or chat Work through the screens to get a chat option. You may need to pick a problem that is slightly different than yours to get a chat option.
Or fill out and submit this form. The form is for iTunes, but it will get passed to the ID Support section.
