Apple Event: May 7th at 7 am PT
My son has wiped his iPhone to trade in. it is associated to his Apple ID which has now been disabled. He has no access to the email address, and doesn't know his security questions. What can I do????
Contact iTunes Support in the country where you live (and which is therefore the country on the account) and see if they can/will re-enable it : If you see a message that says 'Your account has been disabled in the App Store and iTunes’
Contact iTunes Support in the country where you live (and which is therefore the country on the account) and see if they can/will re-enable it : If you see a message that says 'Your account has been disabled in the App Store and iTunes’
If necessary, If you/he are the original owner, take the device, the original purchase receipt with the serial number, and a photo ID to the nearest Apple Store.
or contact Apple ID Support. They will need to see the original purchase receipt/paperwork also.
Apple Support by e-mail or chat Select your device, Battery, Power and Charging, then Power adapter not working to get a chat option.
Or fill out and submit this form.
Apple ID disabled, can't reset via email or security questions
