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Is this e-mail really from Apple?

Dear managers,


I receive an email from support_us@apple.com. It says my account is facing problem. However,

I do not believe any issues with my account. Also, i do not trust this email. Can you please check the email is really from Apple company. The case ID number is


I have used my account so many years and it works perfect. So, please double check, please response information to

Thanks for your time.


kind regards,

Alex



[Personal Information Edited by Moderator]

iPhone 6s, iOS 12

Posted on Jun 23, 2019 7:06 AM

Reply
Question marked as Best reply

Posted on Jun 23, 2019 7:16 AM

Are you sure the message is legitimate? Does it contain a link for you to sign in somewhere? It may be a scam.


Apple won't send you an email/text telling you your account is disabled/restricted  or will be disabled/restricted. You will find out the next time you try to log in somewhere.


Apple will always address you by your name or the name they have on file for you, not Dear Customer, Dear Client or by using your e-mail address.  The e-mail will be from @apple.com or @iTunes.com. E-mail addresses can be spoofed. You can go to Mail/View/Message/Show all Headers to see more. Apple e-mails will never contain an attachment. Apple will never request personal information by email such as Social Security numbers, your Mother’s maiden name or full credit card numbers .


The only exception to the above I have noticed is if you order something from the Apple Store (apple.com), your receipt will be addressed to Dear Apple Customer. That is a receipt for a purchase you initiated.


Avoid phishing emails, fake ‘virus‘ alerts, phony support calls, and other scams


Identifying legitimate emails from the iTunes Store


Send the e-mail to Apple as an attachment to a new e-mail before deleting it. You can forward as an attachment by going to Mail/Message/Forward as attachment. You won’t receive a response.


reportphishing@apple.com

8 replies
Question marked as Best reply

Jun 23, 2019 7:16 AM in response to Alexuq

Are you sure the message is legitimate? Does it contain a link for you to sign in somewhere? It may be a scam.


Apple won't send you an email/text telling you your account is disabled/restricted  or will be disabled/restricted. You will find out the next time you try to log in somewhere.


Apple will always address you by your name or the name they have on file for you, not Dear Customer, Dear Client or by using your e-mail address.  The e-mail will be from @apple.com or @iTunes.com. E-mail addresses can be spoofed. You can go to Mail/View/Message/Show all Headers to see more. Apple e-mails will never contain an attachment. Apple will never request personal information by email such as Social Security numbers, your Mother’s maiden name or full credit card numbers .


The only exception to the above I have noticed is if you order something from the Apple Store (apple.com), your receipt will be addressed to Dear Apple Customer. That is a receipt for a purchase you initiated.


Avoid phishing emails, fake ‘virus‘ alerts, phony support calls, and other scams


Identifying legitimate emails from the iTunes Store


Send the e-mail to Apple as an attachment to a new e-mail before deleting it. You can forward as an attachment by going to Mail/Message/Forward as attachment. You won’t receive a response.


reportphishing@apple.com

Is this e-mail really from Apple?

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