Apple ID message

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Level 1

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Apple ID message

I received the following message, ostensibly from "service-team@apple.com." Its text reads:

Dear User, Someone just tried to log into your Apple account from a different IP address.

- We need to verify your identity today or your account will be disabled because of the concerns we have for the safety and integrity of the Apple Community. Details log in from Windows Xp, IP Address : 128.21.33.8
- Country : Russian
- Date : 06/20/2019
- Browser : Mozilla 5.0

Once you have verify your account information records, your information will be confirmed and your account will start to work as normal once again.

I find this very suspicious. "Russian" is not a country. It has no information to suggest it even knows who I am. It says "different IP address," but different from what? The last sentence would fail 4th-grade grammar. I got the message 3 days ago but no follow-up saying my account has been disabled.

Yet the sending email address, at least without examining the trace route, seems legit.

Any ideas about this? What should one do with such a message?

iMac 27", macOS 10.14

Posted on Jun 23, 2019 8:29 AM

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Answer 1

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Eric Root

Level 10

685,347 points

Jun 23, 2019 9:18 AM in response to MrPookie

Apple won't send you an email/text telling you your account is disabled/restricted or will be disabled/restricted. You will find out the next time you try to log in somewhere.

Apple will always address you by your name or the name they have on file for you, not Dear Customer, Dear Client or by using your e-mail address. The e-mail will be from @apple.com or @iTunes.com. E-mail addresses can be spoofed. You can go to Mail/View/Message/Show all Headers to see more. Apple e-mails will never contain an attachment. Apple will never request personal information by email such as Social Security numbers, your Mother’s maiden name or full credit card numbers .

The only exception to the above I have noticed is if you order something from the Apple Store (apple.com), your receipt will be addressed to Dear Apple Customer. That is a receipt for a purchase you initiated.

Avoid phishing emails, fake ‘virus‘ alerts, phony support calls, and other scams

Identifying legitimate emails from the iTunes Store

Send the e-mail to Apple as an attachment to a new e-mail before deleting it. You can forward as an attachment by going to Mail/Message/Forward as attachment. You won’t receive a response.

reportphishing@apple.com

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Apple ID message

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