I don't see the Airport Time Capture disk on the desktop

After Setting up Time Capsule for the first time I do see both Internet and the Time Capsule as green in AirPort Utility. But I don't see the Time Capture disk on my desktop. The file sharing is enabled. Please, help.

Posted on Jun 23, 2019 10:22 AM

Reply
Question marked as Top-ranking reply

Posted on Jun 23, 2019 1:41 PM

You are not trying to run a Time Machine backup at this time, are you? If you are, you must wait until the backup is complete, then wait another day or two for the files to be indexed.


If you are not running a Time Machine backup at this time......then the next troubleshooting step would be to perform a complete network power cycle.


That means powering off every device on your network.....modem, Time Capsule, computers, phones accessories printer, etc......in any order that you want.

Wait a few minutes

Power up the modem only and let it run for 4-5 minutes by itself

Power up the next device connected to the modem.....which might be your Time Capsule....and let it run for a full minute by itself

Keep powering up devices one at a time about a minute apart until the entire network is back up


Check to see if the Time Capsule appears in the left panel of any Finder window.


If not, then you may not have the correct settings for IPv6 communications set up on your network.....since Apple depends on IPv6 to discover and locate devices on the network. So, the next step would be to check IPv6 settings on your Time Capsule and any Macs on the network.


Post back if you are not sure how to do this.


If all else fails after that, there is another way to try to mount the Time Capsule disk, but it is more complicated and intimidating for most users, so that would be a last resort.


Truth be known, Apple does not really want users to mount the Time Capsule disk on their desktops, so they make it difficult. The Time Capsule was really designed to handle Time Machine backups from your Mac(s). To do that, the backups will occur automatically without having to mount the drive on the desktop.



Similar questions

6 replies
Question marked as Top-ranking reply

Jun 23, 2019 1:41 PM in response to e_nivel

You are not trying to run a Time Machine backup at this time, are you? If you are, you must wait until the backup is complete, then wait another day or two for the files to be indexed.


If you are not running a Time Machine backup at this time......then the next troubleshooting step would be to perform a complete network power cycle.


That means powering off every device on your network.....modem, Time Capsule, computers, phones accessories printer, etc......in any order that you want.

Wait a few minutes

Power up the modem only and let it run for 4-5 minutes by itself

Power up the next device connected to the modem.....which might be your Time Capsule....and let it run for a full minute by itself

Keep powering up devices one at a time about a minute apart until the entire network is back up


Check to see if the Time Capsule appears in the left panel of any Finder window.


If not, then you may not have the correct settings for IPv6 communications set up on your network.....since Apple depends on IPv6 to discover and locate devices on the network. So, the next step would be to check IPv6 settings on your Time Capsule and any Macs on the network.


Post back if you are not sure how to do this.


If all else fails after that, there is another way to try to mount the Time Capsule disk, but it is more complicated and intimidating for most users, so that would be a last resort.


Truth be known, Apple does not really want users to mount the Time Capsule disk on their desktops, so they make it difficult. The Time Capsule was really designed to handle Time Machine backups from your Mac(s). To do that, the backups will occur automatically without having to mount the drive on the desktop.



Jun 23, 2019 9:23 PM in response to e_nivel

You will need to let the backup finish and then wait another day or two to allow the files to be indexed. If you see the message about the device and network services not available, the process has not yet completed.


When you no longer see the message, you can try again to see if the Time Capsule has become visible in the Finder.


Please.....do not attempt to change any IPv6 settings on your Mac or on the Time Capsule. Wait for further instructions if the Time Capsule is still not visible after you have followed all of the steps that I have listed above.

Jun 23, 2019 11:12 AM in response to e_nivel

Normally, the Time Capsule disk will NOT appear on the Mac desktop.


IF you want to display the Time Capsule disk........


Open any Finder window and the Time Capsule name should appear on the left panel of the Finder window under the Locations heading if you are running Mojave on your desktop. On earlier operating systems, the Time Capsule name will appear under the Shared heading on the left panel in the Finder window.


In the example below, you can see that my Time Capsule......which is named TC......appears under the Locations heading:





Click on the Time Capsule name, and another Finder window will appear to the right.

Click the Connect As button in the upper right hand corner of the window

Enter the administrator or Base Station password for the Time Capsule

Click Connect


The Time Capsule disk......which is named "Data" (unless you changed the name of disk) will appear in the Finder window.


Double click on "Data" to mount the Time Capsule disk on the desktop


Drag "Data" to the Trash if you want to Eject the disk. Or, Right-Click on "Data" and select Eject








This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

I don't see the Airport Time Capture disk on the desktop

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.