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adding new payments with a credit card that has been stopped and cant be deleted

i want to delete an old credit card that has been stopped, but apple asks me to verify the old one before i can add a new one. the old one is no longer able to be verified and now apple wont let me add a new card. What can i do?

Posted on Jun 23, 2019 6:59 PM

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Posted on Jun 23, 2019 10:58 PM

Try adding the new card and removing the old one via https://appleid.apple.com/account/manage


If that also doesn't work contact iTunes Support and see if they can help you do it :  http://www.apple.com/support/itunes/ww  (click on your country's flag, the country where you live, and which is therefore the country on the account ; click on Contact Support towards the top right ; click on Get Help under 'Talk To Us’)

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Question marked as Best reply

Jun 23, 2019 10:58 PM in response to mpl11

Try adding the new card and removing the old one via https://appleid.apple.com/account/manage


If that also doesn't work contact iTunes Support and see if they can help you do it :  http://www.apple.com/support/itunes/ww  (click on your country's flag, the country where you live, and which is therefore the country on the account ; click on Contact Support towards the top right ; click on Get Help under 'Talk To Us’)

adding new payments with a credit card that has been stopped and cant be deleted

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