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Level 1

4 points

Difficulty factory resetting my mac

Hey I’ve tried holding command r and also tried the option command r but none only these bring me to the interface to factory reset my computer

Posted on Jun 25, 2019 12:49 AM

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Level 7

26,486 points

Posted on Jun 25, 2019 2:46 AM

If your iMac originally shipped from the factory with install discs you'll need those discs, it's too old to use internet recovery. Alternately you could purchase a Snow Leopard install disc https://www.apple.com/shop/product/MC573Z/A/mac-os-x-106-snow-leopard?fnode=bd9dfffc279ae7442f708bc58e670bfa2fb10c38ba69315b8f19418f0f4a437909581aba51d5e49477b6012969df04fd195e3bc582cb35c445185550baa9761f925ed06c56d8b7ddb3df1e86e6a9f6b529f3b359eebefbe577655ab7f3d19dce

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Top-ranking reply

Level 7

26,486 points

Jun 25, 2019 2:46 AM in response to Maxxop

If your iMac originally shipped from the factory with install discs you'll need those discs, it's too old to use internet recovery. Alternately you could purchase a Snow Leopard install disc https://www.apple.com/shop/product/MC573Z/A/mac-os-x-106-snow-leopard?fnode=bd9dfffc279ae7442f708bc58e670bfa2fb10c38ba69315b8f19418f0f4a437909581aba51d5e49477b6012969df04fd195e3bc582cb35c445185550baa9761f925ed06c56d8b7ddb3df1e86e6a9f6b529f3b359eebefbe577655ab7f3d19dce

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Level 10

144,162 points

Jun 25, 2019 6:03 AM in response to Maxxop

What year iMac is it? Going forward it may help you to get an adequate answer if you read Writing an effective Apple Support Question

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Difficulty factory resetting my mac

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