Apple ID issues

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Level 1

8 points

Apple ID issues

Hello,

Before I got my new iPhone 8 plus, I was using someone's iPhone 5s because my phone was stolen. Now I have a new iPhone and I transferred all my data from the 5s to the new iPhone. I also signed out of the person's icloud account and created a new ID for my phone. The settings on my phone has all my details but the person's ID is still associated with my number. I have tried to remove this ID but I have not been successful. Whenever someone calls me or I call someone, the person's ID and name shows up instead of mine. Please how can I change this? I do have a different icloud account that is separate from this person's account.

Thanks for your help.

iPhone 8 Plus, iOS 12

Posted on Jun 27, 2019 9:59 AM

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Answer 1

Eric Root

Level 10

685,251 points

Jul 4, 2019 12:13 PM in response to favour224

You are welcome. Where are you trying to remove the ID from? Have you asked them if their ID shows you number? If so, can they remove it from there? Ask them to log into their ID to check.

Apple ID - Manage

If you bought the phone new, you are entitled to 90 days of telephone support from Apple. If you want, try contacting them.

Apple Support Contact

Work through the screens to get an email or chat option.

Apple Support by e-mail or chat

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Answer 2

Eric Root

Level 10

685,251 points

Jun 27, 2019 10:25 AM in response to favour224

Ask the person whose phone you borrowed to try the steps in the second part of this article to see if that will fix the new phone.

Activation Lock - Turn off Find My iPhone

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Answer 3

favour224 Author

Level 1

8 points

Jul 4, 2019 11:58 AM in response to Eric Root

Thanks Eric. Your response was helpful. However, the person already switched to an android phone and cannot sign into her iCloud account. So I’m kinda stuck... any advice?

thanks a lot!

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Apple ID issues

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