macbook 12 trackpad's sudden excursion issue

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Level 1

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macbook 12 trackpad's sudden excursion issue

Using a MacBook 12", while doing the 3 finger move on the built-in trackpad it frequently will suddenly zip the object I am moving or D&D'ing off to the edge of the screen, sometimes even pushing my moved object (window, highlighted text, etc) off onto an entirely different virtual window!!!

I took it to the Apple store and they have replaced MB, trackpad and looked at the OS and no love. i couldn't replicate it in-store.

Sadly, the MacBook 12 still has this terrible behavior, which means it sits idle while I use my older MacBook Air (with its trackpad seemingly behaving correctly).

Has anyone had and resolved this issue?

MacBook, macOS 10.15

Posted on Jun 27, 2019 5:16 PM

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Answer 1

QuickPost

Level 10

103,305 points

Jul 17, 2019 5:55 PM in response to Jakib

Hello,

I was trying to determine if it was an issue with macOS or specific to your trackpad. Another thing that I often suggest is to create a new temporary user account in System Preferences. You would then log out of your main user profile and log into the new one you just created. Don’t sign in with iCloud or anything, just get to the desktop. If your trackpad functions properly inside the new profile then it’s something wrong with your user profile or some software you have installed under that user. If it still does not work then I’m pretty certain it is a hardware issue and you will have to contact AppleCare for further assistance.

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Answer 2

QuickPost

Level 10

103,305 points

Jul 17, 2019 1:30 PM in response to Jakib

Hello,

To rule a few things out, have you tried to connect an external pointing device such as a bluetooth mouse, a USB mouse, etc..?

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Answer 3

Jakib Author

Level 1

4 points

Jul 17, 2019 5:20 PM in response to QuickPost

Thanks. No. I’m reasonably sure it would work fine with an external device. The Apple store didn’t try that either. What things are you trying to rule out.

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macbook 12 trackpad's sudden excursion issue

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