connected to wifi and itune but cannot connect to app store on macbook air

Question

connected to wifi and itune but cannot connect to app store on macbook air

hi, I'm a new MacBook user. Got a little problem here. I'm connected to wifi and iTunes, but for some reason I can't connect to App Store. My iPad and iPhone can work perfectly fine.

I have MacBook Air early 2015

Mojave 10.14.5

MacBook Air 13", macOS 10.14

Posted on Jun 29, 2019 1:29 AM

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Answer 1

Top-ranking reply

kaz-k

Level 9

51,096 points

Jun 29, 2019 3:53 AM in response to icypingping_4500

Hi,

Following document could help your issue.

https://support.apple.com/en-us/HT201400

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Answer 2

Jun 29, 2019 4:00 AM in response to kaz-k

I’ve tried those already.

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Answer 3

Jun 29, 2019 5:50 AM in response to kaz-k

Will do. Thanks.

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Answer 4

kaz-k

Level 9

51,096 points

Jun 29, 2019 4:05 AM in response to icypingping_4500

Hi, again,

Then you'd better contact Apple support to tell them about the issue.

https://support.apple.com/contact

Or make Genius Bar reservation.

https://www.apple.com/retail/geniusbar/

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connected to wifi and itune but cannot connect to app store on macbook air

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